Troubleshoot installing Office

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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If you don’t see The latest desktop version of Office in the list or Project or Visio if you bought plans with those applications , see Assign licenses to users in Office for business. See the bottom of the Office for business column for a list of those plans that don’t include an installed version of Office.

If your organization has one of these Microsoft plans, as the admin, you can switch to a different Office plan or subscription , or in addition to the subscription you already have, buy another Office for business subscription for those users who require the full version of Office.

If you’re not sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see Office for business. If you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office offline installer and select the Office for business tab.

These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience.

You can activate Office on up to five computers per user. If a user needs to install Office on a sixth computer, you have to deactivate an installation. See Deactivate Office if you see a “limit reached” error. To help you set up your organization, see Set up Office for business — Admin Help. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. See Upgrade users to the latest Office client.

You then deploy Office by using the software deployment method you typically use. You can also choose to have users sign into the Office portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. As the Office for business admin, you’re responsible for Managing user software in Office You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office for business.

To remove licenses from users, see Remove licenses from users in Office for business. If you need more licenses, see Buy licenses for your Office for business subscription. To remove a license from your subscription, see Remove licenses from your Office for business subscription. For help activating these editions, see Activate volume editions of Office. As an Office admin, you can check Office service health. This article is for Office installation issues. The links below are specific to admins looking for troubleshooting help with these Office services.

For more general not admin specific help in these areas, see the Additional help section on the Office for Business tab of this topic. Outlook for email issues. Skype for Business. OneDrive for Business. SharePoint sites. If you’re still having issues, admins can Contact Office for business support. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful , below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them.

Related topics. Office install. How to install Office. Redeem or activate. Office product keys. Install other apps. Set up mobile devices. Office updates. Upgrade to the latest version. Troubleshoot and uninstall. Click here to see what products are included in Office for home or Office for business. Microsoft for home If your Office product is one of the following, you have a Microsoft for home product. Microsoft Family Microsoft Personal Office , Office , Office , or Office versions available as one-time purchases: The following products include the fully installed Office applications.

Microsoft for business If your Office product is one of the following, you have a Microsoft for business product. Government Community G3 Office U. Government Community G5 Project Online Professional Project Online Premium Visio Online Plan 2 Microsoft Subscriptions without fully installed Office applications: Tip: With these Microsoft subscriptions, there are no desktop applications to download and install, but in most cases, you can still access and use online versions of Office apps in your web browser.

Guided support can provide digital solutions for Office problems Try guided support Common questions How do I download and install Office? Activation or unlicensed product Troubleshoot activation failures Help with Office product keys Deactivate an install. Office on a mobile device Set up email and install Office on an Android Set up email and install Office on an iPhone or iPad Set up email and install Office on a Windows Phone Troubleshoot email setup on mobile device Can’t edit documents using Office apps on mobile.

Issues after installing Office I installed Office, but can’t find the apps Office “stopped working” message when opening an app What version of Office am I using? Additional help or contact us Install Office or Office Contact support. Error code Error code Error code Error code Error code , , , , or Error code , , or Error code Error code Error code Error code when installing Office with a Speedport router Error code Error codes , , or Error code 0xCC Error 0x8a when you try to activate Office for Mac Error code 0x Error code 0xFC Try this first Tip: To help with issues you might encounter when installing Office, download and run the Microsoft Support and Recovery Assistant tool.

Account or sign in issues I can’t sign in I forgot my password. Activation or unlicensed product Troubleshoot activation failures Deactivate an install. Mac install or activation issues Where do I install Office for Mac? Office on a mobile device Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can’t edit documents using Office apps on mobile.

Issues after install Can’t find Office applications Switched Office plans and now can’t use Office Office “stopped working” message appears Don’t know what product or license I have. Try this first To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool.

Recovery tool didn’t help? Select from below: Admins should also see the Office for business tab for more general Office installation issues. Common issues No option to install Office, Project, or Visio Switched Office plans and now can’t use Office Office is taking very long to install Install Office on more than five computers. Set up and upgrade Get your organization set up Upgrade users to the latest version of Office Deploy Office to multiple computers in an organization.

Manage licenses Assign, remove, or buy more licenses Activate volume license editions of Office. It is a collection of fixes that have worked for various “network related connections issues”. Maybe you will see something that gives you a clue to work with. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site.

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Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. The installation would finish but upon checking the Product Information from the Account menu of Excel, for example, the product installed appears as “Microsoft Office Professional Plus ” in the “Activation Required” option instead of “Microsoft Office Professional When attempting to activate using the product key included in the kit, we get a prompt that the PK being used is for Microsoft Office Professional , along with the link to “install this product instead.

However, after the software attempts to download the correct product version we get a prompt that there was an error streaming data from the source.

We have already tried two new installers and both had the same results. How do we solve this? Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. Thank you for your reply. Attempts to activate did not work. You must have a Microsoft or Office license assigned to you to install and activate the Office apps. To check if you have one, see What Microsoft business product or license do I have? Create a folder on your hard drive and name it ODT.

Select Save As and save it to your downloads folder. In your downloads folder, double-click the Office Deployment Tool exe file to install it. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? The drop-down list below contains detailed steps that show how to download and install the bit or bit version of Microsoft Apps for enterprise or Microsoft Apps for business.

If you have a Microsoft Apps for business or Microsoft Business Standard plan, you need to download the Microsoft Apps for business version. For all other plans, download the Microsoft Apps for enterprise version. See the following if you’re not sure which version to install:.

To find out which Microsoft plan you have, see What Microsoft business product or license do I have? If you’re not sure how to decide between bit or bit, see Choose between the bit or bit version of Office. You need to change what’s between those quotes if you want to download Office in a different language. If you’re not sure what that is, use the URL for this topic to see your language ID, for example, “support.

Save the file as installOfficeProPlus Click Start , type run , and then select the Run Desktop app to open it. The Office installation files should start downloading to the ODT folder on your computer.

It can take a while to finish downloading and it may look like nothing is happening while the files are downloading. You’ll know the installation is complete once the dialog box closes on its own, and a new folder called Office appears in the ODT folder you created earlier.

After the files have finished downloading, open the Run dialog box again. This time type the following. Office should automatically activate. After you activate Office and before you start using it, make sure you have the latest updates. There’s a known issue with Trend Micro that might be causing this issue and preventing the Office installation.

If you use Antivirus or other security software, consider uninstalling it, rebooting and trying the installation again. Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact support personnel for assistance.

Export the msiserver registry key from a known good computer that uses the same OS and Windows Installer version. Refer to “The Windows Installer service could not be accessed” error message when you try to install Office.

This error indicates incorrect registry permissions. The user account that’s being used to install Office has to have access to the registry key in question. You can also compare registry permissions on a device where the installation is successful. Service ‘Office Software Protection Platform’ osppsvc failed to start.

Verify that you have sufficient privileges to start system services. HelpFile registration will abort. Refer to KB The Office suite or the Office suite Setup program will not restart after an initial installation is interrupted. For more information, see Client, service, and program issues can occur if you change security settings and user rights assignments.

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